Trust & Safety

1. Our Commitment to Safety

At productshootz, we believe that creativity should thrive in a safe environment. Our Trust & Safety program is designed to protect our users, prevent misuse of AI technology, and maintain a welcoming community for creators worldwide.

We invest significantly in safety infrastructure, including dedicated Trust & Safety teams, advanced content moderation technology, and partnerships with industry organizations focused on online safety.

2. Content Moderation

2.1 Automated Systems

Our platform employs multiple layers of automated content moderation:

• Pre-generation Filtering: All prompts are analyzed before processing to block prohibited content requests
• Real-time Image Analysis: Generated images are scanned for policy violations before delivery
• CSAM Detection: Industry-standard systems (PhotoDNA and equivalent) to detect and report child sexual abuse material
• Face Recognition: Detection of public figures and minors to prevent non-consensual content
• Pattern Detection: Machine learning systems to identify abuse patterns and circumvention attempts

2.2 Human Review

Our trained Trust & Safety specialists provide human oversight through:

• Review of flagged content and user reports
• Quality assurance of automated moderation decisions
• Appeals review for enforcement actions
• Investigation of complex abuse cases
• Policy development and refinement

2.3 Response Times

3. Community Guidelines

All users must adhere to our community standards. The following behaviors and content are prohibited:

3.1 Absolutely Prohibited

• Child sexual abuse material (CSAM) or exploitation of minors
• Non-consensual intimate imagery ("revenge porn")
• Terroristic content or promotion of violent extremism
• Content promoting suicide, self-harm, or eating disorders
• Deepfakes or synthetic media intended to deceive or harm

3.2 Content Requiring Review or Restrictions

• Violence or gore (context-dependent)
• Adult content (restricted to verified adult users)
• Hate speech or discriminatory content
• Harassment or bullying
• Disinformation or misleading content
• Intellectual property violations

3.3 Platform Conduct

• No harassment of other users
• No spam, scams, or fraudulent activity
• No attempts to circumvent safety systems
• No sharing of accounts or credentials
• No automated abuse or API misuse

4. Reporting Abuse

4.1 What to Include in Your Report

• Description of the content or behavior
• URL or image ID (if available)
• Username of the account involved
• Date and time observed
• Any additional context that may help our review

4.2 Reporter Protections

We take reporter privacy seriously. Your identity will not be disclosed to the reported user. We prohibit retaliation against good-faith reporters. False or malicious reports may result in enforcement action against the reporting account.

5. Enforcement Actions

When violations are confirmed, we take proportionate action based on severity, intent, and history:

6. Appeals Process

We understand that mistakes can happen. If you believe an enforcement action was made in error, you have the right to appeal:

• Timeline: Appeals must be submitted within 30 days of the enforcement action
• Method: Email appeals@productshootz.com with your account details and explanation
• Review: Appeals are reviewed by a separate team from the original decision-makers
• Response: You will receive a decision within 10 business days
• Final: Appeal decisions are final unless new evidence is presented

Note: Appeals are not available for violations involving CSAM, terrorism, or other criminal content. Such violations are reported to law enforcement.

7. Law Enforcement Cooperation

We cooperate with law enforcement agencies in accordance with applicable law. This includes:

• Mandatory reporting of CSAM to NCMEC (National Center for Missing & Exploited Children)
• Response to valid legal process (subpoenas, court orders, warrants)
• Preservation of evidence when required by law
• Voluntary disclosure in emergency situations involving imminent threat to life

We publish a transparency report detailing our enforcement actions and law enforcement requests. See our annual Transparency Report for details.

8. External Partnerships

We collaborate with industry organizations to advance online safety:

• Coalition for Content Provenance and Authenticity (C2PA)
• Partnership on AI
• Technology Coalition (against child exploitation)
• Content Authenticity Initiative
• NCMEC and INHOPE (for CSAM reporting)

9. Contact Trust & Safety

For questions about our Trust & Safety practices, please contact: